Legal

Privacy Policy

Last updated: July 16, 2026

This Privacy Policy explains how Mateo Landscaping and More LLC (“we,” “us,” or “our”) collects, uses, and protects your information when you visit our website, contact us, request an estimate, or receive text messages from us.

We are a family-owned landscaping and home services company based in Champaign, Illinois. We are not in the business of selling data, and we do not sell yours.

Text messaging & mobile information

If you check one or both of the optional consent boxes on a form on this website, you are giving us your express written consent to send you text messages at the mobile number you provided. The two consents are separate and independent:

  • Transactional messages — reminders, appointment confirmations, and service updates related to work you have requested from us.
  • Marketing and promotional messages — special offers, discounts, and seasonal service reminders.

Both consent boxes are optional and are unchecked by default. You are not required to agree to receive text messages in order to submit a form, request an estimate, or hire us — consent to marketing messages is never a condition of purchase.

Message frequency may vary. Message and data rates may apply. Reply HELP for help or STOP to opt out at any time. Opting out of text messages does not affect your ability to work with us by phone or email.

How we share mobile information

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Information we collect

We only collect what we need in order to quote and do the work:

  • Information you give us. Your name, phone number, email address, the service you're interested in, and anything you write in the message field of a form.
  • Consent records. Whether you checked each consent box, along with the date and time and the page you submitted from. We keep this as proof of how and when consent was given.
  • Job information. Your service address and details about the property, which you provide so that we can quote and complete the work.
  • Basic technical information. Standard server and analytics data such as your browser type and the pages you visited.

How we use your information

  • To respond to your enquiry and prepare your free estimate.
  • To schedule, perform, and follow up on work you have hired us to do.
  • To send transactional messages, if you consented to receive them.
  • To send marketing and promotional messages, if you separately consented to those.
  • To keep our records, handle billing, and meet our legal obligations.

How we share your information

We do not sell your personal information. We share it only in these limited situations:

  • Service providers. Vendors who help us run the business — for example, our customer relationship management platform, our messaging provider, and our website host. They may only use your information to provide services to us.
  • Subcontractors. Where a subcontractor is performing part of the work or supporting customer service, they receive only what they need to do that job.
  • Legal requirements. Where we are required to disclose information by law, subpoena, or other legal process, or to protect our rights or someone's safety.

As stated above, mobile opt-in data and consent are excluded from all sharing beyond what that clause permits.

Data retention

We keep your information for as long as we need it for the purposes described here — typically for the duration of our working relationship and afterwards as required for tax, warranty, and legal recordkeeping. Consent records are retained for as long as we message you and for a reasonable period afterwards, so that we can demonstrate consent was given.

Your choices

  • Text messages. Reply STOP to any message to opt out, or contact us directly and we'll remove you.
  • Email. Use the unsubscribe link in any marketing email, or just ask us.
  • Access, correction, and deletion. Contact us to see what we hold about you, correct it, or ask us to delete it. We'll honour reasonable requests promptly and within the time the law requires.

Cookies & tracking technologies

Cookies are small text files a website stores on your device; related technologies include pixels, local storage, and embedded third-party content. We keep our use of them to a minimum. This is a simple, mostly static website — we do not use cookies to build advertising profiles or to track you across other companies' websites, and we do not sell data collected through cookies.

The tracking technologies that may be present when you use this site are:

  • Essential / operational. Cookies set by our website host and content-delivery network so the site loads correctly and securely, and so that forms you submit are processed and protected against spam. The site cannot function without these.
  • Embedded map. Our Contact page embeds a Google Map. When it loads, Google may set its own cookies and receive your IP address, governed by Google's privacy policy rather than ours. If you prefer to avoid that, you can skip the Contact page or block third-party cookies in your browser.
  • Analytics (aggregate). We may use privacy-respecting website analytics to understand how many people visit and which pages are useful. Any such data is aggregate — visit counts, general location, device and browser type — and is not used to identify you personally.

How to control cookies. Most browsers let you view the cookies a site has set, block or delete them, and refuse third-party cookies — look in your browser's Settings or Privacy menu. Many browsers can also send a “Do Not Track” or Global Privacy Control signal, which we honour where applicable. Blocking essential cookies may stop parts of the site, such as the contact form or the map, from working.

This cookie section is separate from, and does not change, how we handle SMS opt-in data. Your text-messaging consent and mobile information remain governed by the “Text messaging & mobile information” section above — including our commitment that no mobile opt-in information is shared with third parties or affiliates for marketing or promotional purposes.

Security

This website is served over HTTPS, and we use reasonable administrative and technical safeguards to protect the information we hold. No method of transmission or storage is perfectly secure, and we won't claim otherwise — but we treat your information carefully and limit who can see it.

Children's privacy

Our services are directed at homeowners and property owners. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.

Third-party links

Our site may link to other websites, such as a map provider or a social media page. We are not responsible for the privacy practices of sites we do not operate — please read their policies.

Changes to this policy

If we change this policy, we will post the updated version on this page and revise the “last updated” date above. Material changes to how we handle text messaging consent will not be applied retroactively to consent you have already given.

Contact us

Questions about this policy, or about information we hold about you:

© 2026 Mateo Landscaping and More LLC. This policy was last updated on July 16, 2026.